Refund policy

 

 

Return and Refund Policy
Effective Date: January 5, 2026
Company: Throwback Geeks
Website: www.throwbackgeeks.com

1. Overview
This Return and Refund Policy ("Policy") governs the return and refund process for all purchases
made through the Throwback Geeks online store. By making a purchase, you agree to the terms out
lined in this Policy.

2. Return Eligibility
2.1 Standard Items
  • Items must be returned within 14 days of delivery date
  • Items must be in original, unused condition with all tags attached
  • Items must be in original packaging
  • Proof of purchase (order number or receipt) is required

2.2 Custom and Personalized Items
  • Custom designed graphic t-shirts, personalized accessories, and custom 3D prints are non-returnable unless defective or damaged upon arrival
  • Custom orders cannot be cancelled once production has begun

2.3 Non-Returnable Items
  • Custom or personalized products (unless defective)
  • Items damaged by misuse or normal wear
  • Items returned after 14-day return period
  • Items without original packaging or tags

3. Defective or Damaged Items
If you receive a defective or damaged item:
  • Contact us within 7 days of delivery
  • Provide photographic evidence of the defect or damage
  • We will provide a prepaid return label
  • Full refund or replacement will be provided at no cost to customer

4. Return Process
4.1 Initiating a Return
   1. Contact our customer service team at info@digilabscore.com
   2. Provide your order number and reason for return
   3. Await return authorization and instructions
   4. Package item securely with all original materials

4.2 Return Shipping
  • Customer is responsible for return shipping costs unless item is defective or          damaged
  • We recommend using tracked shipping service
  • Throwback Geeks is not responsible for items lost in return transit
  • Original shipping costs are non-refundable

5. Refund Process
5.1 Processing Time
  • Refunds will be processed within 5-7 business days after we receive and inspect      the returned item
  • Refunds will be issued to the original payment method
  • Credit card refunds may take 5-10 additional business days to appear on                statement

5.2 Refund Amount
  • Full purchase price minus original shipping costs (unless item was                            defective/damaged)
  • Return shipping costs are deducted from refund unless return is due to our error

6. Exchanges
  • We do not offer direct exchanges
  • For size or design changes, please initiate a return and place a new order
  • Custom items cannot be exchanged

7. International Returns
  • International customers are responsible for all return shipping costs
  • Customers are responsible for any customs duties or taxes incurred during return    process
  • Return shipping must include tracking information

8. Cancellations
8.1 Order Cancellation
  • Orders can be cancelled within 2 hours of placement if not yet in production
  • Custom orders cannot be cancelled once production begins
  • Cancellation requests must be sent to orders@throwbackgeeks.com

9. Contact Information
For all return and refund inquiries:
  • Email: info@digilabscore.com
  • Website: www.throwbackgeeks.com
  • Business Hours: Monday-Friday, 9:00 AM - 5:00 PM CST

10. Policy Changes
Throwback Geeks reserves the right to modify this Return and Refund Policy at any time. Changes will
be effective immediately upon posting on our website. Customers will be notified of significant
changes via email.

11. Limitation of Liability
Our liability for any return or refund shall not exceed the original purchase price of the item. We are
not responsible for any incidental or consequential damages.

Last Updated: January 5, 2026